Refund Policy

Effective Date: 10/01/2025

At 369 Noodle LLC, customer satisfaction is our top priority. Our Refund Policy is designed to ensure a fair and transparent process for handling refund requests. Please review the following terms carefully.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  1. If there is an issue with your order, such as incorrect or missing items.
  2. If the food delivered is spoiled, damaged, or otherwise unsatisfactory due to our fault.
  3. If your order was not delivered due to an error on our part.

Refunds will not be issued for the following:

  • Change of mind after the order has been prepared or delivered.
  • Orders placed incorrectly by the customer.
  • Delays caused by unforeseen circumstances such as traffic or weather.

2. Timeframe for Refund Requests

  • Refund requests must be made within 24 hours of receiving your order.
  • To request a refund, please contact us via email or phone with your order details and a description of the issue.

3. How to Request a Refund

To initiate a refund request, please contact us:

Please provide the following details:

  1. Your order number.
  2. The issue with your order.
  3. Any supporting evidence (e.g., photos of the incorrect or damaged items).

4. Refund Process

  • Once your refund request is reviewed and approved, we will process the refund to your original payment method.
  • Refunds may take 5-7 business days to appear on your account, depending on your payment provider.

5. Exchanges

In some cases, we may offer to replace the incorrect or damaged items instead of issuing a refund. This will be discussed during the refund process.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us:

Thank you for choosing 369 Noodle LLC. We appreciate your understanding and cooperation in ensuring a pleasant dining experience.