Refund Policy
Effective Date: 10/01/2025
At 369 Noodle LLC, customer satisfaction is our top priority. Our Refund Policy is designed to ensure a fair and transparent process for handling refund requests. Please review the following terms carefully.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- If there is an issue with your order, such as incorrect or missing items.
- If the food delivered is spoiled, damaged, or otherwise unsatisfactory due to our fault.
- If your order was not delivered due to an error on our part.
Refunds will not be issued for the following:
- Change of mind after the order has been prepared or delivered.
- Orders placed incorrectly by the customer.
- Delays caused by unforeseen circumstances such as traffic or weather.
2. Timeframe for Refund Requests
- Refund requests must be made within 24 hours of receiving your order.
- To request a refund, please contact us via email or phone with your order details and a description of the issue.
3. How to Request a Refund
To initiate a refund request, please contact us:
- Email: noodlehouse369@yahoo.com
- Phone: 951-765-9920
Please provide the following details:
- Your order number.
- The issue with your order.
- Any supporting evidence (e.g., photos of the incorrect or damaged items).
4. Refund Process
- Once your refund request is reviewed and approved, we will process the refund to your original payment method.
- Refunds may take 5-7 business days to appear on your account, depending on your payment provider.
5. Exchanges
In some cases, we may offer to replace the incorrect or damaged items instead of issuing a refund. This will be discussed during the refund process.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us:
- Address: 1121 S Sanderson Ave, Hemet, CA 92545
- Email: noodlehouse369@yahoo.com
- Phone: 951-765-9920
Thank you for choosing 369 Noodle LLC. We appreciate your understanding and cooperation in ensuring a pleasant dining experience.